Customer Services

If you have any questions about our products and promotions, please contact the Hotline (24/7) below for advice:

Hotline: 091 39 11111

HCM: 1900 7165 (ext 7)

 

 

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technical assistance

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If you encounter any problems related to our products, please contact the Call Center number below to be recognized and handled promptly by the operator. Working time: Monday – Friday (8:00 – 17:00) & Saturday Morning (8:00 – 12:00).
Hotline: 091 39 11111

 

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Warranty Policy

  • Warranty period: 2 years for all products, and 5 years for electrode plates from the date of purchase.
  • Warranty location: Distributors / sales agents nationwide.

WARRANTY CONDITIONS

  • Warranty card valid and full information on the ticket.
  • Product defect by manufacturer.

CASE NOT WARRANTY

  • There is no warranty card or invalid warranty card.
  • Damage caused by improper installation and improper operation of user manual.
  • Damage caused by unstable power factors, short circuit outside the product.
  • Damage caused by corrosion, chemical damage.
  • Arbitrarily repair, change the structure and structure of the machine.
  • Replacement of non-genuine periodic supplies and spare parts.
  • Damage due to falling, impact or other physical damage due to installation, transportation.
  • Damage due to objective factors, force majeure such as natural disasters, fires, the environment, insects and improper storage.
  • Using the source of input water is not guaranteed as the temperature does not meet the manufacturer’s requirements, water is not tap water (tap water) has been treated appropriately for the machine.

Service Center

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FAQ

Immediately refer to typical answers to frequently asked questions and problems!

If you have questions about our electrolytic water or electrolyte water purification equipment, especially problems, purchases, installation, use and warranty, please refer to some Answers to typical issues here.

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Question about the problem

Please call the Service Center and customer service if you do not find a satisfactory answer to your problems and questions.

Hotline: 091 39 11111

Question about water

Please call the Service Center and customer service if you do not find a satisfactory answer to your problems and questions.

Hotline: 091 39 11111

Question about filter replacement

Please call the Service Center and customer service if you do not find a satisfactory answer to your problems and questions.

Hotline: 091 39 11111

Questions about maintenance and installation

Please call the Service Center and customer service if you do not find a satisfactory answer to your problems and questions.

Hotline: 091 39 11111

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